OSS - Operation Support System
  • Overview of Telecom Service Provider Operations
  • OSS/BSS Operations and Functions - basics
  • End to end operational processes
    • Order to Cash
    • Problem to resolution
  • TMN Model
  • Southbound and Northbound interfaces for NE, EMS/NMS, OSS
  • Standard Interfaces like SNMP, CORBA, XML, Web services, MTOSI
Telecom Business Process and Applications
  • NGOSS (Frameworx), eTOM Model
  • eTOM - eTOM Level0, 1, 2 and 3 processes
  • SID - SID Framework
  • Relation between eTOM & SID
  • Telecom Applications & their Functionalities
  • Applying eTom standards
BSS - Business Support System
  • Product packaging
  • Customer relationship management
  • Billing
  • Mediation
  • Rating, invoicing,
  • Revenue management
  • Usage to billing end to end process
Telecom Operations
  • Running Telecom operations
  • Integration of eTOM & ITIL
  • Problem solving techniques
  • Batch processes, configuration management
  • Performance management
  • Tools for running telecom operations
  • Service assurance strategies
  • Service Management – SLA/OLA/KPI concepts