OSS - Operation Support System
- Overview of Telecom Service Provider Operations
- OSS/BSS Operations and Functions - basics
- End to end operational processes
- Order to Cash
- Problem to resolution
- TMN Model
- Southbound and Northbound interfaces for NE, EMS/NMS, OSS
- Standard Interfaces like SNMP, CORBA, XML, Web services, MTOSI
Telecom Business Process and Applications
- NGOSS (Frameworx), eTOM Model
- eTOM - eTOM Level0, 1, 2 and 3 processes
- SID - SID Framework
- Relation between eTOM & SID
- Telecom Applications & their Functionalities
- Applying eTom standards
BSS - Business Support System
- Product packaging
- Customer relationship management
- Billing
- Mediation
- Rating, invoicing,
- Revenue management
- Usage to billing end to end process
Telecom Operations
- Running Telecom operations
- Integration of eTOM & ITIL
- Problem solving techniques
- Batch processes, configuration management
- Performance management
- Tools for running telecom operations
- Service assurance strategies
- Service Management – SLA/OLA/KPI concepts